Members

Welcome to ELAN!

Thank you for choosing us to be part of your health care team.

We are thrilled to be a part of your health care team.

Get Started

  • Register in the My Health portal to access your information; including benefits, networks and how your plan works.
  • Complete your Health Risk Assessment at My Health.
  • Make an appointment with your primary care doctor or doctor of preference for a well visit.
  • Familiarize yourself with your benefits and plan rules.

Have Questions?

Our Customer Service is available whenever you have a question or concern about benefits or services. Customer Service can help you understand the benefits, address network provider’s issues and provide answers to questions about ESI’s programs and policies and many other topics. 

Customer Service: 1.844.464.4277

(Monday thru Friday:  8:00 a.m. to 5:00 p.m Eastern Standard Time.)

 

Pharmacy Benefits Customer Services (HealthSmart Rx): 1.800.681.6912

(Monday thru Friday:  7:00 a.m. to 7:00 p.m. Central Standard Time)