Members

Welcome to ELAN!

Thank you for choosing us to be part of your health care team. We are thrilled to be a part of your health care team.

 

Your coverage and network will be provided by:

USVI

United States

  • Aetna National PPO Network*  throughout the United States with more than 1 million health care professionals and facilities.
  • HealthSmart Rx, ESI’s Pharmacy Benefit Manager, for your prescription drug coverage.

Get Started

  • Register in the My Health portal to access your information; including benefits, networks and how your plan works.
  • Complete your Health Risk Assessment at My Health.
  • Make an appointment with your primary care doctor or doctor of preference for a well visit.
  • Familiarize yourself with your benefits and plan rules.

Have Questions?

Our Customer Service is available whenever you have a question or concern about benefits or services. Customer Service can help you understand the benefits, address network provider’s issues and provide answers to questions about ESI’s programs and policies and many other topics. 

Customer Service: 1.844.464.4277

(Monday thru Friday:  8:00 a.m. to 5:00 p.m Eastern Standard Time.)

 

Pharmacy Benefits Customer Services (HealthSmart Rx): 1.800.681.6912

(Monday thru Friday:  7:00 a.m. to 7:00 p.m. Central Standard Time)

Other Important Numbers & Information

Customer Service/Claims Fax

1- 806-473-3280

 

Pre-certifications & Care Management

1-877-202-6379, Option 3

(Pre-certification Hours:  Monday thru Friday:  7:00 a.m. to 7:00 p.m. Central Standard Time)

 

Pre-Certification & Care Management Appeals

Fax: 806-473-3146

 

Management Appeals

Email: HCM_Appeals@healthsmart.com