BVI

Who we are

Elan Insurance BVI, Inc. provides health care coverage for individuals in the British Virgin Islands. Our company’s mission is to provide the community with the best quality and affordable health care in the most appropriate setting.

Our Products

We provide employers comprehensive health plan options to fulfill their employees needs

We’ve got multiple plans for individuals in the BVI.

Traditional Health Plans

We provide an Open-Access health plan for people who travel stateside frequently and prefer to receive medical care in the U.S. We also provide a more affordable Islands-Only health plan for people who are comfortable receiving medical care locally.

Dental and vision insurance is also available.

Elan Vital Accident Coverage (EVAC)

We also provide multiple EVAC plans for individuals and families. EVAC is a ground-breaking medical plan that provides 24/7 Emergency Air Transport as well as up to $2M in medical coverage for life-threatening injuries and illnesses that require care off Island with no deductibles, no medical questions and no hoops to jump through.

We have plans for all situations, including plans that cover certain preventative and routine medical care.

Have Questions?

Our Customer Service is available whenever you have a question or concern about benefits or services. Customer Service can help you understand the benefits, address network provider’s issues and provide answers to questions about ESI’s programs and policies and many other topics. 

Customer Service: 1.844.464.4277

(Monday thru Friday:  8:00 a.m. to 5:00 p.m Eastern Standard Time.)

 

Other Important Numbers & Information

Customer Service/Claims Fax

1- 806-473-3280

 

Pre-certifications & Care Management

1-877-202-6379, Option 3

(Pre-certification Hours:  Monday thru Friday:  7:00 a.m. to 7:00 p.m. Central Standard Time)

 

Pre-Certification & Care Management Appeals

Fax: 806-473-3146

 

Management Appeals

Email: HCM_Appeals@healthsmart.com

Contact Us