In the meantime, we’d like to share some information and tips to help your employees protect themselves and their families.
Patients with a confirmed 2019-nCoV infection have reportedly had mild to severe respiratory illness with symptoms including fever, cough, and shortness of breath.
Your health is our priority. ELAN’s health plan gives you access to the care you need during the COVID-19 pandemic.
With ELAN, you have access to care for COVID-19 related health issues. Use the doctors, labs, and facilities in our provider’s network for:
If you think you may have the virus or have been exposed to someone who has it:
Things to know about testing:
A note about antibody tests: Serology tests detect the presence of antibodies produced after exposure to the virus. While the tests are available, it remains uncertain whether antibodies will protect you against reinfection with COVID-19. The Centers for Disease Control and Prevention (CDC) does not recommend serology tests to determine when it is safe for a person to return to work or school.
Your doctor will help guide your care. If you test positive for COVID-19, follow up with your doctor’s office to plan the next steps. If symptoms worsen, contact your doctor immediately.
Your health plan also covers emergency and inpatient hospital care related to COVID-19. Seek emergency medical care immediately if you have:
For other non-emergency issues, you can visit an in-network urgent care clinic. Urgent care clinics offer primary care services and the wait time can be much shorter than an emergency room visit. The urgent care clinic will let you know if you need emergency care.
Need to see a doctor? Our health plans offer Teladoc® service to members without copay charges. Members will have access 24 hours a day, 7 days a week to licensed doctors through the convenience of phone, video or mobile app visits, including locally situated and licensed doctors in the U.S. Virgin Islands.
Teladoc® doctors can treat many medical conditions, including:
● Respiratory Infection
● Skin Problems
Talk to a doctor anytime!
Mental Health Services
Remember to take care of your mental health. Coping with the stress and anxiety of COVID-19 can be overwhelming. Your health plan covers mental health services, including counseling.
 Not included in EVAC Plans
We will reach out to the local CDC Office to obtain more updated information to provide our clients and members. We’ll work with and follow the guidelines and protocols issued by the CDC, as well as VI and local public health departments.
You can find more information on COVID-19 at these links:
Visit the CDC Traveler’s Health website for travel notices and precautions at
To help prevent person-to-person spreading, please keep the following in mind:
COVID-19 antibody testing tells individuals who may have had symptoms if they were infected 1-3 weeks prior; scientists do not know yet if antibodies protect from reinfection and/or how long immunity might last.
Testing for COVID-19 antibodies is a blood test and should not be confused with the COVID-19 diagnostic test which is a swab test.
Talk to your primary care provider before having the antibody test performed.
If you suspect you had symptoms of COVID-19 and have fully recovered, your doctor will determine if you should get tested.
The CDC has stated the antibody test is not 100% accurate and should not be used to determine if someone can return to work or participate in group gatherings; mass testing should be used for research purposes only.
Yes, subject to plan copays, coinsurances, and deductibles.
Any testing done without a doctor’s prescription and that does not meet the CDC guidelines is not covered.
No, preauthorization is not required for COVID-19 testing.
If you suspect you have symptoms of COVID-19, please call your doctor or use your Teladoc® benefit.
Your doctor will determine whether you need additional testing and care. If warranted, your doctor will make recommendations on where to go.
No, occupational testing for COVID-19 is not a covered health care benefit. Generally, employers would cover these expenses as a work-related cost.
You should contact your employer for more information about getting tested.
Yes, subject to plan copays, coinsurances, and deductibles.
If you suspect you have symptoms of the coronavirus, please call your doctor or Call 1-800-Teladoc.
Your doctor will determine whether you need additional testing and care. Your doctor will make recommendations on where to go.
On October 22, the FDA approved remdesivir as a treatment for COVID-19 in hospitalized patients.
ELAN monitors guidance from the Federal Drug Administration (FDA), as well as guidance from local, state, and federal government and health officials.
Your plan does not cover diagnostic testing for traveling.
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