Our Key Values


Access
An extensive network of providers in the USVI, Puerto Rico and the United States.

 

Choices
Tailored programs and broad plan options to meet you and your employee’s needs.

 

Tools
Online resources that help employees make well-informed health decisions.

 

Local
Locally-based representatives available for in-person meetings.

Our Products

We provide employers comprehensive health plan options to fulfill their employees needs

We provide Health insurance to businesses as well as our revolutionary Elan Vital Accident Coverage (EVAC) that is also available to individuals and families.

Group Health

We ’ve got a choice for every employer situation. Our plan options include our Open-Access Plan sing the Aetna network of providers for those who travel stateside frequently and prefer to receive medical care in the U.S. And our more affordable Health Choice plan with EVAC USA for people who are comfortable receiving medical care locally but still wants access to U.S. healthcare in certain situations or in an event of a sudden life-threatening injury or illness.

 

We also offer:

  • Extended Dental and Vision Care
  • Life Insurance
  • Employee Assistance Program
  • Health Savings Account Administration
  • COBRA Administration

Evac

We also provide multiple EVAC plans for individuals and families. This unique insurance product provides 24/7 air ambulance transport with $2M USD in insurance coverage for life-threatening injuries and illnesses that require care off Island.

Medical Plan
Options
Dental
Care
Vision
Care
Employee
Assistance Program
EVAC
Insurance
COBRA
Administration
HSA
Administration
Life
Insurance

Have Questions?

Our Customer Service is available whenever you have a question or concern about benefits or services. Customer Service can help you understand the benefits, address network provider’s issues and provide answers to questions about ESI’s programs and policies and many other topics. 

Customer Service: 1.844.464.4277

(Monday thru Friday:  8:00 a.m. to 5:00 p.m Eastern Standard Time.)

 

Pharmacy Benefits Customer Services (HealthSmart Rx): 1.800.681.6912

(Monday thru Friday:  7:00 a.m. to 7:00 p.m. Central Standard Time)

Other Important Numbers & Information

Customer Service/Claims Fax

1- 806-473-3280

 

Pre-certifications & Care Management

1-877-202-6379, Option 3

(Pre-certification Hours:  Monday thru Friday:  7:00 a.m. to 7:00 p.m. Central Standard Time)

 

Pre-Certification & Care Management Appeals

Fax: 806-473-3146

 

Management Appeals

Email: HCM_Appeals@healthsmart.com

Members

Customer Service:

 

1.844.464.4277
Monday to Friday
8:00 a.m. to 5:00 p.m EST.

 

Pharmacy Benefits Customer Service (HealthSmart Rx):

 

1.800.681.6912
Monday to Friday 7:00 a.m. to 7:00 p.m CST.

Employers

Customer Service:

 

1.844.550.1980
Monday to Friday
8:00 a.m. to 5:00 p.m.

 

sales@elan.agency

Brokers

Customer Service:

 

1.305.890.1544
Monday to Friday
8:00 a.m. to 5:00 p.m.

 

sales@elan.agency – Sales

 

billing.commissions@elan.agency – Appointment process, sales reconciliation, commissions and other processes.

Providers

For precertifications:

 

1.877.202.6379 Option 3 
Monday to Friday
7:00 a.m. to 7:00 p.m. CST

 

 

Contact Us